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Have a customer that's had this C258 for about a year now and they sent me the attached photos saying copier starting printing these strange pages (see attached)
It's intermittent but happening more often now.
My past experience with strange printouts is print driver related but since it is also printing acutal sentences which I've never seen. This company has their own IT dept so not sure what they did, etc.
Wait...Windows XP time zone Los Angeles.
Looks like west coast could be someone is printing from the web?
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The hardest to diagnose are utilities that browse all of the IP addresses. Sometimes you can get very lucky and just change the IP address, but such utilities often hit EVERY IP address.
I've had meter collecting software cause this, also software that checks for Windows updates on PCs.
What you're seeing is generically called a "PostScript Error". Essentially something is sending some data directly to your printer's IP address that is NOT print data. The printer doesn't know what to do with it, so it prints each character, one line to a page until it's done. It can be thousands of pages.
The simple answer is to enable job accounting, and set up a job account # for print jobs. Then enable "do not print without job account code". Now if these strings of non-print commands arrive at the printer, it most likely will not have a suitable job account code, and will be immediately dumped.
If you have an IT person onsite that is fairly cooperative, he may set up WireShark, capture some data coming to the printer, and be able to determine where it's coming from. On huge corporate networks it is often impossible to get anyone interested in helping you, and almost equally impossible to find the source. On one rare occasion, I had an IT over-achiever. He was able to determine that the camera systems were dumping data at 2:00am, and somehow that data will spilling over to other IP addresses. I'm not sure how that works ... but that one WAS resolved. =^..^=
If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
Have a customer that's had this C258 for about a year now and they sent me the attached photos saying copier starting printing these strange pages (see attached)
It's intermittent but happening more often now.
My past experience with strange printouts is print driver related but since it is also printing acutal sentences which I've never seen. This company has their own IT dept so not sure what they did, etc.
Any ideas appreciated.
Thank in advance
Very common issue & an easy fix.
Update the firmware & print driver & check the port is set to IP not WSD.
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time zone Los Angeles.
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