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Hi, i have been a ricoh tech for the last 14 years but i have never encountered this before.
I have a brand new IM C6000 that was installed a week ago, customer rang in to our office complaining of a border around all the text on her documents. As this is a Law firm the documents cant go to court like this.
The firm has a mix of Mac and PC. the Mac users print fine its only the PC users. It happens on word docs and PDF docs.
First thought was the PCL driver. I hooked my laptop to it directly and installed a printer and as usual printed the test page to confirm i had the printer installed and could talk to it.
The windows test print has the dotted line border on it! so does PDF that i print.
this eliminates the customers setup and drivers etc. it is a perfect rectangular border of dotted line around the prints.
I have looked through the settings on the printer and cant find anything that would toggle a border on or off.
does anyone have any ideas? I have logged a case with Ricoh NTS in Sydney about this but they are dragging this out or dont know. none of the other IM C6000 run up that day have this issue.
ok, spent the last 15 mins trying to post some photos to show the border but they wont upload for some reason. Is there a post limit before you can add photos?
That's funny - looks like some test pattern is enabled in SP and printed as overlay.
suspected that too so i went into SP mode set the pattern to full dot then back to none. still printed the bordet. it almost looks like the trimming pattern but previous models had a solid line not dotted.....
suspected that too so i went into SP mode set the pattern to full dot then back to none. still printed the bordet. it almost looks like the trimming pattern but previous models had a solid line not dotted.....
Yeah indeed but on the other hand these pattern would appear on copies, too.
Guess you used the original PCL driver + IP port and not some "generic" drivers. In this case I'd reset the printer settings first.
yes, ricoh driver and tcp/ip . wds and ipp give nothing but trouble....
Which Ricoh driver? If it is the V4 driver or any other "Universal" driver, that could be your problem. The fact that Mac users print fine tends to indicate that the problem is not the IM C6000.
FYI, the Microsoft V4 drivers only work properly with apps from the Microsoft Store that require it.
As for the border on the Microsoft print test page, I have seen it ever since they went to that layout.
Hi, i have been a ricoh tech for the last 14 years but i have never encountered this before.
I have a brand new IM C6000 that was installed a week ago, customer rang in to our office complaining of a border around all the text on her documents. As this is a Law firm the documents cant go to court like this.
The firm has a mix of Mac and PC. the Mac users print fine its only the PC users. It happens on word docs and PDF docs.
First thought was the PCL driver. I hooked my laptop to it directly and installed a printer and as usual printed the test page to confirm i had the printer installed and could talk to it.
The windows test print has the dotted line border on it! so does PDF that i print.
this eliminates the customers setup and drivers etc. it is a perfect rectangular border of dotted line around the prints.
I have looked through the settings on the printer and cant find anything that would toggle a border on or off.
does anyone have any ideas? I have logged a case with Ricoh NTS in Sydney about this but they are dragging this out or dont know. none of the other IM C6000 run up that day have this issue.
As a new placement on an existing network. when the new driver was installed the old one was left on and you might be seeing an artifact from that previous driver. You might look at completely deleting the older/original driver(s) and reinstalling the new one in order to ensure the artifacts are not causing this. (just my 2 cents worth) Good luck.
Yes there is an attachment size limit of <1MB, and it applies to all file types. Most cameras produce larger photos than that these days. =^..^=
If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
Perhaps there is a bug in one or more versions of the print driver. Have you tried another version? Just out of curiosity, how does it affect other paper sizes? =^..^=
If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
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